《导游英语》王春梅 | PDF下载|ePub下载

Part I Work Procedures of Guide ServiceUnit l Pick-up ServiceLesson l Meeting at the Airport Lesson 2 Welcome Speech.Lesson 3 0n the Way to the HotelUnit 2 Check-in Service Lesson 2 Guest RegistrationLesson l On the Way to the Scenic SpotLesson 2 Scenic Spot Introduction Lesson 3 Retuming ServiceUnit 4 Additional ServicesLesson l ShoppingLesson l Checking Out Service.Lesson 2 Departure ServicePart 2 Handling of Tourists’ Special RequestsUnit 6 Handling of Special RequestLesson l Handling of Special Requests in Accommodation.Lesson 2 Handling of Special Requests for DietLesson 3 Handling of Special Requests for Shopping .,.Lesson 4 Handling of Special Requests for EntertainmentUnit 7 Handling of Other SpecialRequestsLesson l Handling of Special Requests to Visit Relatives and Friends .Lesson 2 Handling of Special Requests to Ask Relatives to Join TourLesson 3 Handling of Special Requests to Quit TravelLesson 4 Handling of Special Requests to Extend Travel Time.Part 3 Dealing with Problems and AccidentsUnit 8 Handling Lost Items LeSSon 2 LOSt luggageLesson 3 Lost MoneyUnit 9 Being SickLesson l Handling of Tourists’ Common Illnesses.Lesson 2 Handling of Tourists’ Critical IllnessesUnit 10 Travel Security ServicesLesson lTraffic ACCidentLesson 2 Fire AccidentLesson 3 Food POiSOningPart 4Tour Guide SpeechUnit 11 A Speech on Palace Museum – Beijing Palace MuseumUnit 12 A Speech on Mausoleum – The Museum of Terracotta Warriors and HorsesUnit 13 A Speech on Gardening – The Humble Administrator’s GardenUnit 14 A Speech on Temple – Shaolin TempleUnit 15 A Speech on History Museum – Shaanxi History MuseUmUnit 16 A Speech on Mountains – Mount HuangshanUnit17 A Speech on Water Scenery – the Three Gorges of Yangtze RiverUnit 18 A Speech on Natural Reserves -Wolong Nature ReserveUnit 19 A Speech on Climate – Climate in China附录附录A旅游标志的专门用语附录B著名旅游景点名称的英语表达附录C各地旅行社( Travel Service)名称英语表达参考文献